A client’s story – The voice of experience

One of our clients explains how his financial health took a turn for the worse but with our help managed to get back on track.

‘It’s that first step which is the hardest’ our client John explains. When faced with a daunting decision or admitting you are out of your financial depth the first step is the difficult part, the rest is just a case of momentum.

John had made the first difficult step and contacted Abacus our sister company when he found his situation overwhelming; we were able to provide the momentum he needed to get his life back and see an end to his debt problems.

In his own words John explains how his money worries began simply enough but quickly spiralled out of his control and how, with our help, he is on track to a debt free future.

I was going through a divorce at the time and working abroad in Saudi Arabia when my money difficulties first began.

I had a medium to large overdraft that I had gone slightly over on a couple of times previously, however this time the bank refused to allow it and removed the facility in an instant.

All of my wages were going into the account but I couldn’t access it; I was left with no money to pay the bills and the threatening letters and calls soon mounted up. I just didn’t know what to do or where to look. I was completely at a loss.

As I was in Saudi I felt even more desperate. I decided to look online where I found the Abacus website, filled in my details with my Saudi Arabian number and doubted if anyone would bother to call.
To my surprise, on the day I asked for a call I was contacted.

From that first contact I was put at ease and knew I was in safe hands. I was reassured that even though I was abroad they could still help me.

I described my situation and gave my accounts, bills and monthly payments, including commitments in the UK. They explained the best solution for me and how they could organise the monthly payments to everyone I owed.

I was still worried about letters and phone calls about non payment but again I was put at ease and informed that any letters or calls should be passed on to Abacus as they would take care of it for me. They certainly kept the wolves at bay and more importantly – from the door and by doing that, it gave me time to sort my life out.

My debt management plan had just over a year left to run when Abacus managed to help me claim back money from a mis-sold PPI policy. Using this money wisely, and offering full and final settlements to creditors, they helped me clear all but one of my debts.

Finally with this one debt left I now find myself with only a few months left until this episode of my life is finally behind me.

I found everyone I spoke to at Abacus to be efficient, honest, responsible, and very reliable but most of all they are caring and understanding. No problem was too big or small for them to sort out. I was dealt with in an exceptional professional manner; a team with great people skills. This is a company that care about you as a person.

I hope by reading this many others will be encouraged and take that first hard initial step too.

Thanks once again for helping me get my debts paid off and my life back on track.

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Comments:1

  1. Sorry but I have found clear dedt very unhelpful or understanding.
    If I was given the right to see how things work then I would of not gone with clear dedt. Anyone else who feels like I do I would love too hear from.

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