The Consumer Council for Water Midlands (CCWater Midlands) has invited top representatives from water firms to give tips to customers on debt management.
Sir James Perowne, chairman of CCWater Midlands, said: “I’m sure people will find it beneficial to gain an insight into how water companies deal with debt. Most customers feel that there are very few options open to them once they are in debt, but if they contact their water company early, often a way ahead can be found.”
His comments recommend that clients get in touch with firms early on any debt problems they have, something that other experts recommend.
With utility bills soaring along with debt levels, advice could help many to resolve their financial problems and the associated hardships.
Although water firms cannot cut consumers off for failure to pay bills on time, proposals are going through parliament which could see debt-ridden customers having their water rationed.