Debtors prefer supermarkets, survey shows

Adults in the UK appear to prefer supermarket providers of credit cards to high street banks.

This is according to a new survey conducted by uSwitch.com, which found that approximately two million people are unsatisfied with the customer support offered by companies such as Natwest, Halifax and Lloyds TSB.

These three ranked at the bottom of the poll, while Tesco and M&S credit cards scored well in terms of consumer satisfaction, with 89.4 per cent.

Personal finance expert at uSwitch.com Louise Bond called this poor performance in terms of customer service by financial institutions “disappointing” and suggested that those wishing to take on credit card debt consider shopping around.

“Savvy consumers need to make sure they are taking matters into their own hands and finding the best deal for their individual needs,” she said.

This follows recent research conducted by Shelter, which found that more than one million homeowners are turning to credit cards to make payments on their mortgages.

By Sarah Adie