It’s nice to be told you’re doing a good job.Â
Below is a letter from a ClearDebt client who has successfully completed an IVA. Â They are now debt free and are full of praise for the service they received not just at the beginning, but for the duration and conclusion of their IVA.
Dear Mr Mond,
RE: conclusion of my IVA.
I simply wanted to thank you and your firm for handling my IVA and for bringing it to a satisfactory conclusion. In particular, I would like to commend Ms Tylah Thompson.
Since she took over my case and despite my worsening financial situation, she made me feel like I actually matter and am not just a number.
All my dealings with Ms Thompson have been by telephone or letter and we have never met, however her helpful, knowledgeable sympathetic approach and calm voice on the telephone has enabled me to get through a very difficult time.
She always calls when she says she will and although this may seem a small point, too often in todayâ€™s commercial world, such promises are not kept.
I do hope that Ms Thompsonâ€™s diligence is appreciated and valued.
(name withheld for privacy)
For independently published reviews of ClearDebt,Â pleaseÂ visit IVA.com/cleardebt.