David Mond archives (page 3)

IVA Factories – a good thing, or not?

The fact is that whenever anyone mentions the term “IVA Factory”, it’s like a sour taste in your mouth. The connation it creates is everything one would naturally reject. It implies clients are a number rather than a name and that the goal of the day is about churning out business and hitting targets rather than making a difference to people’s lives.

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