We are delighted to announce that we have two finalists in the North West Contact Centre awards 2013!

Carley Jones, Head of Advice at ClearDebt Group has been nominated in the Contact Centre Manager of the Year category.

Carley Jones, works to assist and advise hundreds of clients every day – ensuring the advice they are given is ethical and accurate.

Drawing on her vast experience in the debt industry, Carley has championed the creation and delivery of an extensive training programme for advisors, equipping her team with the skills they need to give clients accurate and professional advice and support.

The achievements of the Advice Contact Centre here at ClearDebt over the past couple of years has been staggering; on a daily basis our agents expertly navigate the delicate conversations of our financially strained clients, offering emotional support and tailored advice to alleviate their debt problems. I am extremely proud of the work we achieve every day and to be recognised in this category is certainly another moment to be proud of. – Carley Jones

Samuel Mond, Director of ClearCash has been nominated in the Director of the Year Category.

Samuel has been nominated for constantly creating a positive energy which alongside his enthusiasm has encouraged the ClearCash team to achieve success and develop noticeably and as a result, ClearCash has just been awarded Best Basic Bank Account in the Prepaid Card Awards 2013.

I am extremely pleased to be shortlisted in this category. The past 12 months has seen a huge upheaval of our ClearCash Current Account with prepaid MasterCard® card, evolving not only the product spec to provide a comprehensive suite of banking facilities, but also raising the profile of the brand as one of  the leaders in our sector. ClearCash has grown from strength to strength, bolstered at each stage by the dedication and commitment of my team.  – Samuel Mond

Other finalists in the North West Contact Centre awards include employees at British Gas, Tesco Mobile, Home Retail Group and LateRooms.com.

Winners will be announced at an awards ceremony on October 17th.

Good luck to Sam and Carley!